Fisher & Paykel Aquasmart washing machine makes loud banging noise then stops during rinse/spin cycles

Our washing machine gets to the rinse cycle and makes a banging noise like it is unbalanced and stops. Even when there is nothing in the machine it does this! HELP!

Your Aquasmart machine requires 4 new suspension damper rods & 4 top bands, these are a common problem for AquaSmart machines.

There are 2 things you can do.
All washing machines have an off balance shut off, some are touchy, some let it run around the house. With wht machine empty, lean it towards you, on the 2 front feet, about 2 or 3 inches and let it drop. The self leveling feet in the rear must BOTH make good floor gontact and sometimes, just the weight of the machine will not adjust them. The other thing is, make sure the load is evenly distributed. Coats, blankets, small rugs etc. are very heavy when wet and they tend to throw all of the weight to one side.
There is no screw holding the yub in place. It hangs on the center post, where the agitator goes. There is however, what's called a snubber. It is a rubber device that looks like a flattened suction cup, that comes in contact with the tub. It helps keep the tub from jumping around too much.

The most common cause of the symptom you are describing is a bad drive block which has probably ruined your basket drive as well. Let me give a quick explination. The weight of the basket you put your clothes in is supported entirely in the center of the washer underneath your agitator. It rests on an aluminum block called your drive block. So that the basket will move back and forth while the washer agitates, there are two tabs on the drive block that lock your basket drive underneath in place. Once the drive block wears out or round down these tabs, the basket will raise slightly and "skip" across the top when the spin cyle is stopped. To verify this, you can check one of two things. First (and easiest) is put a heavy, large load in the washer, get it wet then spin it out. Once the washer reaches the maximum spin speed, open the lid. The washer should snap to a halt when functioning properly. What I belive you'll find is that even with the lid open, the basket will continue to spin. The other method to verify this is take the top of the agitator off. Next remove the bolt in the middle of the agitator and lift the agitator off. In the middle, you should find a large flat metal colored nut.In the middle of that nut, you should see two tabs across from one another. There should be two straight pieces of metal coming up from the bottom which have nice, straight sharp corners. Again, if I am correct, you will find they have been rounded off and there may even be shavings of metal visable.
To replace a basket drive and drive block, you will need to purchase the parts and also a specialty tool from removal and instalation. These will probably run you around 125-175. If you are interested in giving it a go, reply back to me and I will get you some step-by-stpe instructions typed up.

Hi there
That fault is the pump blocked error (no change in water level).
i have a quick and easy way to solve this problem.

first turn the machine off then tilt the machine back and lean it on something(a chair or wall), look underneath, in the top right hand corner of the plastic outer boul you will see a small pump motor it has a fan on it spin this fan and if it is hard to turn that means there is somthing stuck in the drain pump keep turning the fan and try to free whatever is stuck in the pump, then try the machine on spin again all goin well the object in the pump should come out with the drain water(doing this will not harm the machine) if the object is still stuck you will need to get the water out of the machine (bailing or siphioning will work) and tilt the machine back again and take the wires off the pump and there should be a white tab on the boul holding the pump on pull this tab and twist the pump anticlockwise about a quarter turn(you will need a few towels or a boul or bucket to catch the water) and it should come off exposing the blockage.
Hope this solves your Problem.


With the lid open, set the cycle to spin and press the lid switch button with a pen. Wait until the drum gets to full speed and release the lid switch. If the drum makes a knocking/ thumping noise and doesn't stop spinning within 2-3 seconds, the basket drive block is worn and needs to be replaced. (The basket drive block is located on the gearcase drive shaft, under the tub and agitator) If this has been happening for a long time you may need to replace the brake and drive tube assembly as well.
Basket drive block part number is 389140

If that's not it, let me know and I will try to help you further.
Good luck!

Remove washer cabinet (easy to remove)and check that "base pads" (there are 3 pads, located under the main tub)are not worn. In case they are worn (even one of them), you should replce them all. Good luck !!