HP Photosmart M420 will not install on Windows 7 laptop - stops during install and says that setup.exe is not compatible with 7 - wne to HP website and there is no driver for 7 (64 & 32 bit) - states that it is compatible with 7, but it is not. Tried to install 4 times with same result. Any suggestions?


Thank you for using FixYa for your problem

The MS IE 7 or 8 browsers might be incompatible with HP Director.

There is a patch at HP website and type in HP Director not working

Please rate our solutions and if you still have problems please call back for more ideas to help you

Richard Scott
Technical Support
New Zealand


You might want to consider NOT connecting the camera to the computer.

The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.

Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive.

Hey Renix,
I found the USB cable for sale through HP's website, and I have provided a link to it below.

Go Ahead. Use Us.

Make sure printer is compatible and re-install.

Hope this helps!

This should help ya