How do you open a locked Electrolux front load washer. We have an E11 error message but I cannot pen the door. Now I cannot wash or take my clothes out


I am having this same exact issue, have you figured out what the was?

i just went through the same thing.......you need to hold the option and extra rinse buttons simultaneously for 6 seconds, this will unlock it.....so turn the machine on and press the two icons, dont worry about the beeping and flashing after 6 seconds the padlock symbol will go and you can use the machine as usual.....i wish they put that 'minor detail' in the manual...cheers!!

It seems that the door lock is now faulty and needs replacing the only way to get in there is to pull out the machine and take the top off push the drum to the back take a small stubby screwdriver and remove the door lock remembering that there are the control cables attached you need to replace them on the new door lock eric

To get the front off. (All screws look to be #2 Phillips Screws)
1. You have to unscrew (2) phillips screws from the back that holds the top on.
2. Slide the top off. (slide towards the back)
3. Then where the control panel is there is about 4-6 screws holding that plastic piece on, take those out this will allow you to pull the control panel up and out of the way.
4. At this point you can unscrew the 4-6 screws in the door area that holds the front of the washer on, once you unscrew those screws there is a tab that you have to lift the front over to pull the front off. This will allow you access to the locking mechanism.
5. There are only 2 screws holding te locking mechanism on.

This has happened to me twice. Both times I found the drain pump seized up with
1st time) The right rim from a pair of reading glasses
2nd time) A plastic toothpick
Both times the object was in the discharge port of the pump. You can see this by lifting the check valve with the pump removed. Removing the pump is simple. Unplug the washer. You have to remove the drain line from where its attached to the rear of the machine (one screw) to remove the rear access panel which slides into upper and lower slots. You will see the pump with an inlet and discharge line attached. The lines have simple squeeze clamps. When you remove the lines, you will drain the wash basin so have towels and a squeegie handy. Remove both lines and wait until the basin drains. When it stops draining remove the pumps electrical connector by squeezing the release catch on it while pulling it. The connector can only go on one way. Remove the 3 hold-down bolts on the pump baseplate. Remove the pump and lift open the discharge check valve and you'll find something there I guarantee it. Remove with needle nose pliers and re-assemble in reverse order.
This is actually a good design because the computer protects the pump by sensing a higher than normal current draw when foreign debris gets jammed in it. It will trigger the ND (No Drain) code and sometimes lock the door. Always check this first before you call the expensive repair man. If its not a jammed pump it will most likely be the control panel/processor. Good luck and always clean out pockets before loading the washer to prevent this,

I have an Electrolux front loading washer. I just got done washing a load of laundry and the door will not unlock. I tried washing it for a second time thinking maybe it would open again. No luck.


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