I'm getting water leaking from the freezer door. I opened up the feezer and pulled out the baskets. I seen a vent in the back of the feezer. Inside the vent there was something glowing orange causing the freezer to thaw. This doesn't happen all the time. When the vent is glowing orange=water on my floor.

Yes, it is the defrost heater, that's why your fridge is frost-free.

HI thanks for your question. you found your freezer in a defrost cycle, which is normal function.the defrost cycle happens every day every 10 hrs. on for about 20 min. then resumes the cooling cycle. so its normal. thanks the appliance doc, please rate my answer. thanks.