Servis M6755W w/m - fabric conditioner drawer not emptying

Servis M6755W 1500 washing machine - fabric conditioner remains in drawer it is still there when cycle is finished. We have taken out the drawer several times and thoroughly cleaned it. There must be some sort of internal blockages stopping the conditioner being syphoned out. What is the best course of action?

at the back of the conditioner compartment there is a syphon. check the tube of the syphon is clear. put on rinse and at the point the conditioner should be taken, open the drawer and check that there is a jet of water into the conditioner area. if not, there are some holes in the roof of the top of the box. these may be blocked. clear with a hairpin or similiar

It appears your softener cup's release door solenoid has failed in this instance.

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If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.

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take drawer out to clean. take it apart and clean top bottom back and front, sounds like theres a blockage stopping the conditioner from syphoning out'

I would take the top off and locate the operating lever for the fabric valve as it sometimes gets stuck with soap goo

Hi, could be faulty solenoid (water valve)

Try cleaning inside the the machine where the soap dispenser drawer fits into. Sometimes this builds up with lots of soap and fabric conditioner residue and stops the conditioner from going through.
Take the drawer back out and look inside where it goes to see if there is a build up of soap etc...
hope this helps